Antonio Vera was very courteous and welcoming. He was knowledgeable and informative with the services my VW passat needed.

Everything was simple and easy from scheduling to getting my car in the shop and out.

Time of service wasn't too bad and the employees were nice

I had an amazing experience here! I finally found the exact car I wanted. I drove an hour to see the car, and once I arrived, Sham greeted us very friendly! Everyone made it possible for me to get the car I wanted. Thank you! 🙏🏻

I have only utilized their service department, but every time the experience has been very good. They've never tried to upsell me on service that wasn't required, they keep great records of all services performed over the years, the pricing has always seemed quite reasonable, and the waiting area, although not fancy, is very comfortable.

Good service

They are relatively fast, friendly and able to answer my questions. I would recommend.

Buying a car isn’t just about the vehicle—it’s about trust, confidence, and feeling valued as a customer. After dealing with frustrating service issues and poor communication with VW of America, I strongly considered leaving the brand altogether. I reached out to other dealerships, including Ford and Jeep, hoping to find a better experience. However, those interactions didn’t instill much confidence—I felt like just another sale, more of a dollar sign than a valued customer. That changed when I visited VW Tracy. The General Manager Jalil and Sales Rep Geno made all the difference. From the moment I walked in, Jalil’s leadership and commitment to securing a great deal stood out. He worked tirelessly to ensure I got a fair rate and made the buying process seamless. His genuine care for customers and his ability to make things happen was a refreshing change from what I experienced elsewhere. Likewise, Geno was exceptional in making sure everything was smooth and transparent. My spouse had recently purchased an Atlas with his help, and that positive experience was a big reason we decided to work with him again. His consistency, attention to detail, and ability to guide the process without pressure reaffirmed why we trusted him. I originally walked in just to test-drive the 2025 VW Tiguan, thinking I’d at least give it a chance before moving on to another brand. But thanks to Jalil’s expertise and Geno’s seamless approach, I left a few hours later as the owner of a Tiguan R-Line, feeling confident in my choice. While my frustrations with VW of America and service issues remain, I can’t fault the incredible team at VW Tracy. Jalil and Geno exemplify what true customer service should be—dedicated, professional, and genuinely invested in the people they serve. If you’re considering a new vehicle, VW Tracy is absolutely worth a visit.

My service at Tracy Volkswagen was exceptional. The gentleman that helped me from the beginning to the end he was so kind considerate informative respectful and professional I was very satisfied.

Antonio was very nice and made sure I was attended properly.

Very friendly and courteous